IT Support & Maintenance in Ottawa
Reliable technology. Help when you need it.
We handle day-to-day IT issues, security updates, and system maintenance so your team can keep working. Get support from people who understand your setup and keep you informed.
Or call us on +1 (613) 917-1211.
What we support
Computers and devices
The laptops, desktops and hardware your team works on, kept patched, monitored and working.
Email and accounts
Microsoft 365, Google Workspace, Outlook and Gmail: setup, access, and the problems that stop work.
Business software
Teams, Slack, Zoom, QuickBooks, Xero and the other tools your business runs on.
Network and connectivity
The connections that keep your team online, and a first port of call the moment they drop.
Security and backups
Access controls, endpoint protection and backups that are tested rather than assumed.
Staff accounts
New hires set up and leavers closed out cleanly, so no account is left open behind them.
Pick the size that fits
Essentials for solo professionals, up and running fast.
| What's included | Support Individual Essentials for solo professionals, up and running fast. | Support Team Lite Organized support for small teams. | Support Team Professional Full-service support for growing teams and firms. |
|---|---|---|---|
| Core support & issue resolution | |||
| System security & maintenance | |||
| Email support | |||
| Ticketing system | — | ||
| Client portal access | — | ||
| Slack channel | — | ||
| Assigned account manager | — | — | |
| Emergency support allocation | — | — | |
| Support insights & reporting | — | — | |
| Support hours | Mon–Fri, 9:00 am – 5:00 pm ET | Mon–Fri, 9:00 am – 5:00 pm ET | Mon–Fri, 9:00 am – 5:00 pm ET |
| First-response target | Within 1 business day | Within 4 business hours | Within 2 business hours |
| Best for | Individuals & solo pros | Small teams | Growing teams & firms |
| Request a quote | Request a quote | Request a quote |
Every plan is scoped to your business. Request a quote for the exact price.
Getting started with your IT support
Audit and document
We map your systems, accounts, licences and devices, and note how you prefer to be kept informed.
Take over cleanly
If you already have a provider, we coordinate the handover and take over access, so you are not left managing it.
Stabilize and secure
We clear the backlog of unresolved issues and put your security, backups and maintenance basics in order.
Support day to day
Help through your plan’s channels, with every request tracked in one place from report to resolution.
Answers before you ask
Something else on your mind? The first consultation is free, so bring every question you have.
What does your IT support actually cover?
The everyday systems your business runs on: computers and devices, email and accounts, your core business apps, and the connections between them. In your free first consultation we review your exact setup and confirm what's in scope before anything starts.
Do you offer on-site support in Ottawa, or is it all remote?
Both. In the Ottawa area we provide on-site and remote support; across the rest of Canada we support teams remotely. Most issues are resolved fastest remotely, and when something genuinely needs hands on the hardware, we come to you.
How many devices or users does a plan cover?
Support Individual is built for one person; the Team plans scale with your headcount. We size the plan to your team in the first consultation, so you are never paying for more than you use.
What hours is support available?
Monday to Friday, 9:00 am to 5:00 pm ET, on every plan. Requests are monitored throughout the working day, and your plan sets how quickly you hear back: within 1 business day, 4 business hours, or 2 business hours.
How fast will you respond when something breaks?
Within 1 business day on Support Individual, within 4 business hours on Team Lite, and within 2 business hours on Team Professional. We monitor support requests throughout business hours, Monday to Friday, 9:00 am to 5:00 pm ET. Response targets cover our first reply from a support person: someone who knows your systems has read the request and come back with an initial assessment, a question, or the next step, and an automated receipt does not count. The time required to resolve an issue depends on the problem.
We already have an IT provider. Is switching a hassle?
Switching is straightforward. We document your systems, take over accounts cleanly, and clear outstanding issues in the first weeks, so you are not left managing the handover yourself. There is no long-term lock-in, so you can start with the plan that fits today.
How do you keep our systems and client data secure?
We treat security as an ongoing practice: access controls, endpoint protection, patching, and backups, handled to the standards your clients and regulators expect. We work in line with your obligations under Canadian privacy law (PIPEDA) and walk through exactly how your data is handled before anything goes live.
Let's talk about IT Support & Maintenance.
Tell us what you need and we'll send you a quote. Or book a free 15-minute call to discuss your goals and the next steps.
Or call +1 (613) 917-1211.