Managed IT Support in Ottawa
Support that gets ahead of problems.
Break-fix providers wait for something to fail, then go quiet. We work the other way: systems secured and maintained proactively, small problems caught before they cost you a day, and every issue resolved with plain-language updates from a real person.
You only hear from IT support once something's already broken.
For most small businesses technology stays invisible until the moment it stops, and that moment is rarely convenient.
Included in this service
Proactive maintenance
Updates, patching, and monitoring that catch problems before they interrupt your work.
Security & data protection
Access controls, endpoint protection, and reliable backups that keep your systems and client data safe.
Fast issue resolution
Diagnosis and fixes when something breaks, with plain-language updates from report to resolution.
Ticketing & portal
Organized support through a ticketing system and client portal, with Slack and email channels on team plans.
Emergency support
Priority handling for the moments that cannot wait, with emergency support allocation on the Professional plan.
Support insights
Reporting on issues and trends so recurring problems get fixed at the root, not just re-ticketed.
From onboarding to steady state
Onboard & document
We map your systems, accounts, and devices, note how you like to communicate, and take over cleanly from any previous provider.
Stabilize & secure
We clear outstanding issues and put your security, backups, and maintenance basics in order.
Support day to day
Help through your chosen channels, whether email, portal, or Slack, with every request tracked from report to resolution.
Review & improve
Regular check-ins on issues and trends, so your support keeps improving as your business grows.
Results — what this means for your business
- Issues get resolved with clear updates from a real person, start to finish.
- Your systems stay patched, monitored, and backed up, so small problems get caught before they cost you a day.
- Your team knows exactly who to contact and where every request stands.
- Sensitive client data stays protected by security practices that hold up to the standards your clients expect.
What we cover
Computers & devices
Laptops, desktops, and the hardware your team works on every day.
Email & accounts
Microsoft 365, Google Workspace, Outlook, and Gmail: setup, access, and issues.
Business apps
Teams, Slack, Zoom, QuickBooks, Xero, and the tools you run on.
Network & connectivity
The connections that keep your team online and working.
Security & backups
Access controls, endpoint protection, and reliable backups.
Onboarding & offboarding
Setting up new hires and closing accounts cleanly when people leave.
Pick the size that fits
Essentials for solo professionals, up and running fast.
| What's included | Support Individual Essentials for solo professionals, up and running fast. | Support Team Lite Organized support for small teams. | Support Team Professional Full-service support for growing teams and firms. |
|---|---|---|---|
| Core support & issue resolution | |||
| System security & maintenance | |||
| Streamlined email communication | |||
| Ticketing system | — | ||
| Client portal access | — | ||
| Slack + email channels | — | ||
| Assigned account manager | — | — | |
| Emergency support team allocation | — | — | |
| Support insights & reporting | — | — | |
| Response handling | Business hours | Business hours | Priority + emergency allocation |
| Best for | Individuals & solo pros | Small teams | Growing teams & firms |
Every plan is scoped to your business — contact us for a free quote. Not sure which fits? The first consultation is free, with no obligation — we'll help you choose.
Moving your IT to us
- We audit and document your current systems, accounts, and licences.
- We take over access cleanly and professionally, coordinating the handover for you.
- We clear the backlog of unresolved issues in the first weeks.
- You get one place to see every request and its status.
- Straightforward terms, renewed because the service continues to earn it.
Answers before you ask
Something else on your mind? The first consultation is free — bring every question you have.
What does your IT support actually cover?
The everyday systems your business runs on: computers and devices, email and accounts, your core business apps, and the connections between them. In your free first consultation we review your exact setup and confirm what's in scope before anything starts.
Do you offer on-site support in Ottawa, or is it all remote?
Both. In the Ottawa area we provide on-site and remote support; across the rest of Canada we support teams remotely. Most issues are resolved fastest remotely, and when something genuinely needs hands on the hardware, we come to you.
How many devices or users does a plan cover?
Support Individual is built for one person; the Team plans scale with your headcount. We size the plan to your team in the first consultation so you are never paying for more than you use.
How fast will you respond when something breaks?
You will hear from a real person who knows your systems. We agree response expectations with you during onboarding, and the Team Professional plan adds emergency support allocation for issues that cannot wait.
We already have an IT provider. Is switching a hassle?
Switching is straightforward. We document your systems, take over accounts cleanly, and clear outstanding issues in the first stabilize phase — you're not left managing the handover. And there's no long-term lock-in, so you can start with the plan that fits today.
How do you keep our systems and client data secure?
We treat security as an ongoing practice: access controls, endpoint protection, patching, and backups, handled to the standards your clients and regulators expect. We work in line with your obligations under Canadian privacy law (PIPEDA) and walk through exactly how your data is handled before anything goes live.
Let's talk about Managed IT.
The first consultation is free, with no obligation — a real conversation about your situation and whether we can help.
Every engagement is scoped to your business — contact us for a free quote for your IT support plan.